The Clinical Governance Manual is a complete solution meeting the requirements of all core elements of a Clinical Governance Framework. The Manual includes principles to ensure high standards of clinical performance, clinical risk management, clinical audit, ongoing professional development, and well-developed processes to take action to manage adverse events.

A Board operates more effectively if the members of the Board know their respective duties and obligations. The primary function of the Board is to be responsible for the governance, stewardship of and overall policy formulation for the whole of the business. This manual covers all regulatory obligations related to governance and compliance. 

Learning and development is a fundamental element of Standard 7. This education manual includes the strategy, templated documents, frameworks, competencies, evaluation forms and needs analysis that are required to successfully onboard new staff and monitor and maintain education levels in your home.

Every consumer has the right to make decisions about how they would like to live their lives and take what risks they would like to take whilst receiving aged care and services. This pack includes all documentation necessary to navigate the complex concepts to Dignity of Risk.

Appropriate and effective end of life care for residents/ consumers and their family is complex and there is a substantial evidence base to inform what is best practice. This templated manual includes a Policy, Process as well as documents to help streamline the End of Life process.

All services must have in place a quality and safe medication delivery system. This manual includes documents to assist you to be cognisant of the legislative and regulatory requirements, quality and safety in prescribing, supply, administration, storage, and discarding a medication for compliance purposes. It sits in complement to your electronic medication management systems.

The identification, minimisation and monitoring of high impact high prevalence risk is central to the provision of quality and safe care and services for all consumers. This pack includes all documentation necessary to maintain best practice in relation to High Impact / High Prevalence Risk.

Feedback management plays a critical role in the provision of safe and quality aged care services.  This pack includes all documentation necessary to maintain best practice in relation to Feedback Management, including complaints and compliments. 

A critical incident is any unplanned event that results in, or with the potential to result in; death, injury, illness, damage or other loss.  This pack includes all documentation necessary to support Critical Incident Investigation. It sits in complement to the SIRS policy framework.

Early identification of deterioration in a consumer’s condition will support timely intervention and provision of appropriate care and services. This pack includes all documentation necessary to maintain best practice in relation to the clinical pathways for any deterioration.

Cultural Diversity refers to cultural differences based on race, colour, language, ethnic origin as well as political and religious conviction. This pack includes all documentation necessary to build an inclusive organisation.

Cultural Safety is a concept that aims to ensure people of a different cultural background to the caregivers/practitioners can feel safe in their experience of care. This pack includes all documentation necessary to maintain best practice in relation to Cultural Safety.

The Australian Pain Society (2019 p. 5) reports that up to 93% of consumers living in residential aged care experience pain. Pain is a high-impact, high-prevalence clinical risk that requires thorough assessment to prevent risk to the consumer. This pack includes all documentation necessary to support your Pain Management systems and processes.

Spirituality is expressed in many ways. Spirituality is an essential dimension which brings meaning to the consumer’s life. Spiritual care recognises and respects the consumer’s choices and preferences. This pack includes all documentation necessary to enable best practice in relation to Spirituality. 

Falls have a significant impact on the dignity and choices of the consumer and present a high-impact high prevalence clinical risk for the consumer. This pack includes all documentation necessary to assist in best practice for Falls Prevention and Management. 

Skin integrity plays an essential part  in overall wellbeing for older people. Early identification and assessment of the clinical risks associated with each resident’s skin is key to the prevention of any compromise of skin integrity. This pack includes documentation necessary to maintain best practice.

The partnership between residents, their chosen representatives, and the Approved Provider underpins the design and delivery of a person-centred approach to care and services. This pack includes all documentation necessary to maintain best practice. 

Timely referral for consumers to specialist providers is integral to the delivery of quality and safe care and services. This pack includes the documentation and framework necessary to ensure best practice regarding appropriate referrals, timely follow up, diagnosis and treatment.

Antimicrobial stewardship (AMS) and Infection Prevention and Control (IPC) measures aim to reduce the use of antimicrobial medications to reduce antimicrobial resistance.  This best practice policy and process pack is necessary to minimise infection risks and reduce the use of antibiotic therapy.

The numbers of older people that identify as being sexually diverse is increasing. Drawn from a range of backgrounds and cultural backgrounds, residential aged care services must acknowledge and recognise this Special Needs Group (SNG).  This pack includes all documentation necessary to maintain best practice in relation to Sexual Diversity.

Informing consumers, families or substitute decision makers about what is happening within your home is an important part of communication within an Aged Care environment.  This pack includes all documentation necessary to maintain best practice in relation to Open Disclosure. 

Resident emotional wellbeing includes feelings of satisfaction, optimism, positive self-esteem, mastery and feeling in control, having a purpose in life, and a sense of belonging and support. This Policy will assist you in maintaining best practice in relation to Emotional Wellbeing. 

Document Management is an integral part of Aged Care as it enables you to indicate the quality of care that you provide and display compliance with the Aged Care Quality Standards. This pack enables you to be able to develop an appropriate Document Management Framework. 

Risk Management is an integral part of Aged Care as it enables you to identify and minimise risk in your home and display compliance with the Aged Care Quality Standards. This pack enables you to be able to develop an appropriate Risk Management plan.